Frequently Asked Questions
Everything you need to know about your Taylor Swift Official Store order.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days for domestic orders. Please note that pre-order items, such as new album merchandise or limited edition apparel, will have specific shipping timelines listed on the product page.
What is your return policy for apparel?
We accept returns and exchanges on unworn and unwashed clothing items within 30 days of delivery. Items must have all original tags attached. Please note that exclusive 'Final Sale' items and digital media are not eligible for return.
How do I know which size to order?
A detailed size guide is available on every product page. Our apparel generally follows standard unisex sizing unless specified as 'Cropped' or 'Oversized' in the product description.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location and the weight of your order.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 30 minutes of purchase. After this window, we are unable to make changes, but you may initiate a return once the package arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay.